Course Overview
This Effective Workplace Communication course is a comprehensive course designed to equip learners with the essential skills and knowledge to establish effective communication practices within a professional environment. The course follows a Step-by-Step sequencing instruction, allowing learners to progressively build on their knowledge and abilities throughout the course. By exploring various communication approaches, policies, and guidelines, learners will gain the necessary tools to maintain cohesive and productive relationships in the workplace.

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​​​Course Duration:	16.00 hours
Relevant Job Role(s):	​Admin, Finance, Marketing, Management and Operations Executives and Non-executives.

Struggling with unclear emails, awkward team chats, or meetings that go nowhere?

You are not alone — and there is a solution.
Did you know you have got a one-time $500 SkillsFuture Credit top-up just waiting to be used? Over 70% of Singaporeans have not claimed it — and it expires in December 2025.

Why not use it to sharpen the one skill that can make or break your career: communication?

Discover how to connect, clarify, and collaborate more effectively at work.
​
Click below to explore our workshop and start communicating with confidence.

Interactive Learning
Participation in real-life scenarios through role plays, case studies, and practical activities.
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Improve Overall Communication Skill
Proficient in both verbal and non-verbal communication techniques, ensuring a consistency to promote effective communication.

Effective Solutions Approach
Identify and apply effective solutions to address gaps and barriers in workplace communications.

Workplace Communication and Collaboration
Cultivate efficient communication practices, promoting understanding and collaboration among co-workers.

Learning Objectives:

• Learners will be able to explain organisational communication policies and procedures to relevant parties while establishing and maintaining work-related networks and relationships in accordance with organisational compliance.
• Learners are able to evaluate different methods for maintaining communication channels to effectively update staff on the latest and relevant work-related information, adhering to organisational and professional communication policies, procedures, and standards, with a comprehensive understanding demonstrated during training.
• Learners will be able to employ appropriate communication techniques including written communication during workplace interactions and team collaborations among employees with confidence and consistency.
• Learners are able to apply appropriate verbal and non-verbal communication techniques with proficiency and consistency to promote effective communication among employees during team meetings, one-on-one interactions, and group discussions.
• Learners are able to evaluate gaps and barriers in workplace communications with accuracy and critical insight based on established communication standards in real-life scenarios.

• Learners are able to evaluate the effectiveness of channel communications using relevant data and feedback from stakeholders, demonstrating analytical proficiency and accuracy.​

​Course Details

MODE OF ASSESSMENT: 
Written Assessment, Case Study and Role Play

TRAINER-TRAINEE RATIO: 
1:20

COURSE DATES: 
28 - 29 October 2025
4 - 5 November 2025
18 - 19 November 2025

VENUE: 
Day 1: Synchronous Online via Zoom
Day 2: Onsite

A Statement of Attainment (SOA) by SkillsFuture Singapore (SSG) will be issued upon completion of the course and passing the assessment.

Minimum Entry Requirement

• Academic qualification requirement: Proficiency in English (speaking, listening, reading, writing) at WPL Level 4 or equivalent.
  
• Participants should have at least one year of work experience in any industry.
  
• A screening process will be conducted on case-by-case basis.

​Fee Details

FULL FEE: 
$ 390.00
(Up to 70% funding available*)

Course Fee and Government Subsidies from 1st January 2024 (9% GST applies)
	Individual Sponsored		Company Sponsored
			Non-SME		SME
	Before GST	With GST	Before GST	With GST	Before GST	With GST
For International Students (Full Course Fee)	$390.00	$425.10	$390.00	$425.10	$390.00	$425.10
For Singapore Citizens and PRs aged 21 years and above	$195.00	$212.55	$195.00	$212.55	$117.00	$127.53
For Singapore Citizens aged 40 years and above	$117.00	$127.53	$117.00	$127.53	$117.00	$127.53

Funding Eligibility Criteria:

Individual Sponsored Trainee	​Company Sponsored Trainee
Singapore Citizens or Singapore Permanent Residents Trainee must achieve at least 75% attendance Trainee must pass all prescribed tests / assessments, and attain 100% competency Metropolitan YMCA reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria	Singapore Citizens or Singapore Permanent Residents Trainee must achieve at least 75% attendance Trainee must pass all prescribed tests / assessments, and attain 100% competency Metropolitan YMCA reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria

Remarks:

Individual Sponsored Trainee	​Company Sponsored Trainee
SkillsFuture Credit: Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. PSEA: Eligible Singapore Citizens can use their Post-Secondary Education Account (PSEA) funds to offset course fees payable after funding.	Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar year. AP funding will be computed based on the actual number of training hours attended by the trainee. Note: Courses / Modules under Professional Conversion Programme (PCP) will not be eligible for AP funding claim.

​​Click the links below for subsidies available for self-sponsored individuals and employers. Please contact us to find out more about your subsidy eligibility.

​Self-sponsored Individual Course fee funding for SSG-approved courses	View Details
Employers ​Course fee funding for SSG-approved courses	​View Details

* Full Course Fee: The fee shown here represents the full course fee (excl. GST).
After SkillsFuture Funding: The fee shown here represents the indicative course fee payable after SkillsFuture funding, payable course fee and applicable GST. Please contact us on your eligibility, 
If you are employer-sponsored, please contact us on the eligible funding schemes for enterprises.
Find out more about training grants from government agencies.

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Frequently Asked Questions (FAQ)

How do I check how much skillsFuture Credit I Have

​Please log in to MySkillsFuture Portal using your Singpass or your FIN. Once logged in, you can view your available SkillsFuture Credit balance under ‘SkillsFuture Credit’.

When will my SkillsFuture Credits expire?

The original $500 SkillsFuture Credit that was provided in 2016 has no expiry date. Any unused SkillsFuture Credit provided as part of the one-off SkillsFuture Credit Top-up and Additional SkillsFuture Credit (Mid-Career Support) will expire on 31 December 2025.

When must I submit my claim for SkillsFuture Credit?

At the point of course registration, please inform us that you intend to use your SkillsFuture Credit in part or in full for the qualifying course fee. You should then submit your claim on the MySkillsFuture Portal within 60 days before the course start date.

Please note that you can only submit claims for amounts that are less than or equal to your account balance, or equal to the full course fee, whichever is lower.

THere are no upcoming course run dates for the course I'm interested in. Does this mean the course in no longer available?

Please contact [email protected] to find out more information if no course dates are listed. You may submit an enquiry directly to us by clicking the 'Submit Enquiry Or Interest' button on this page.